About Frank Water Systems · Charlotte
Frank Water Systems is a privately held, Charlotte-based specialty trade contractor that specializes in residential water treatment and filtration solutions for homes across the greater Charlotte metro area. Founded by Frank Helms, a Charlotte native who began his career as a school plumber in Mecklenburg County with over 20 years of experience, the company offers free in-home water testing and tailors whole-home solutions including water softeners, reverse osmosis, iron filtration, UV purification, and salt delivery. The business emphasizes a no-pressure, transparent approach — the 'Frank' name intentionally doubles as a commitment to honesty — and is licensed in North Carolina with South Carolina installations coordinated through local licensed plumbers.
Frank Water Systems is a local Charlotte, NC water-filtration company built around the experience of owner Frank Helms, who spent more than two decades working on plumbing in Mecklenburg County schools before launching the business. The company positions itself in deliberate contrast to national franchises: it is Charlotte-owned, focused exclusively on residential water, and built on a 'no hidden fees, no pressure sales' philosophy that the founders say is baked into the name itself — being 'frank' with customers about what their water actually needs. Services begin with a complimentary in-home water test so the team can identify contaminants and recommend only the equipment that is genuinely warranted, whether that's a whole-house filtration system, a point-of-use reverse osmosis unit, an iron removal system for well water, a UV purifier to neutralize microorganisms, or a water softener to combat scale and staining. The company also delivers salt to softener customers and tackles problem issues like toilet-bowl ring and stubborn hard-water stains. Frank Water Systems serves Charlotte and surrounding communities including Concord, Gastonia, Lake Norman, Matthews, Huntersville, Rock Hill, and Fort Mill, and is licensed in North Carolina while coordinating South Carolina jobs with local licensed plumbers. The business describes itself as Charlotte's #1-rated water experts, advertises a 5.0 average rating from its featured customer reviews, and backs its installations with a 30-day satisfaction guarantee.
- In business
- Established 2026 per directory listings (founded by Frank Helms, who brings 20+ years of plumbing/filtration experience)
- Owner
- Frank Helms — Owner & Lead Technician (20+ years experience). Managing partner listed as Sean Singleton on third-party data aggregator.
- Serves
- Greater Charlotte metro: Charlotte NC, Matthews NC, Huntersville NC, Concord NC, Gastonia NC, Lake Norman NC, Rock Hill SC, Fort Mill SC
- Rating
- 5.0 average rating advertised on the company website
About Frank Water Systems
Frank Water Systems is a Charlotte, NC clean-water drinking-solution provider built around owner Frank Helms and a deliberate small-business ethos. According to the company, the name 'Frank' is both a nod to Frank Helms and a statement of values: 'We want to be frank with people. Honest about the problem. Clear about the solution. Straightforward about what is worth doing and what is not.' The company offers free in-home water testing across the Charlotte metro and pairs each home with a tailored whole-home treatment plan rather than a one-size-fits-all package.
- Privately held specialty trade contractor
- Owner Frank Helms — 20+ years of plumbing and filtration experience
- Started his career as a school plumber in Mecklenburg County
- Charlotte-native, non-franchise operation
Why Charlotte Trusts Frank Water Systems
The company emphasizes four pillars in its marketing: a health-first approach, 20+ years of hands-on Charlotte plumbing background, being a local expert rather than a franchise, and a whole-house or point-of-use solution for every situation. It also leans heavily on a transparent, no-pressure sales model and publicly advertises a 30-day satisfaction guarantee — 'Not happy? We'll make it right or refund your purchase.'
- Health-first approach
- 20+ years of experience
- Local Charlotte expert (not a franchise)
- Honest & upfront — no hidden fees or upsells
- 30-Day Satisfaction Guarantee
Services Offered
The company covers the full residential water-treatment spectrum, beginning with a free in-home water test that diagnoses the actual contaminants present before any equipment is recommended. From there it designs and installs systems for hard water, iron staining, microbial risk, and chemical contaminants, and provides ongoing softener salt delivery plus troubleshooting for hard-water issues like toilet bowl rings.
- Free In-Home Water Testing
- Whole House Water Filtration
- Water Softeners (eliminate hard water buildup and scale)
- Reverse Osmosis drinking water systems
- Iron Filtration Systems (remove iron staining and taste)
- UV Water Purification (protection against microorganisms)
- Water Treatment and PFC Water Testing
- Chromium-6 testing and filtration
- Salt Delivery
- Solving toilet bowl ring and hard water stains
Charlotte-Specific Water Concerns
Frank Water Systems educates customers on regional water-quality issues beyond what meets federal standards. The site specifically flags that independent testing of Charlotte water found 9 contaminants above health guidelines, including chromium-6 at 3.3x recommended levels — a fact the company uses to justify whole-house and reverse-osmosis solutions.
- Charlotte water meets federal standards but contains elevated contaminants
- 9 contaminants above health guidelines found via independent testing
- Chromium-6 at 3.3x recommended levels
- Hard water damaging appliances and plumbing — softeners recommended
- Well water in Lake Norman and surrounding areas can require iron and full treatment systems
Service Area
Frank Water Systems is based in Charlotte and dispatches across the greater Charlotte metro. It is licensed in North Carolina and, for jobs across the state line, coordinates South Carolina installations with local licensed plumbers so every install is performed by a properly credentialed technician.
- Charlotte, NC (headquarters)
- Matthews, NC
- Huntersville, NC
- Concord, NC
- Gastonia, NC
- Lake Norman, NC
- Rock Hill, SC (coordinated)
- Fort Mill, SC (coordinated)
Meet Frank Helms
Frank Helms is the Owner & Lead Technician, billed as having 20+ years of experience in Charlotte-area plumbing and water systems. He began his career as a school plumber in Mecklenburg County and has built the company around personal service, local knowledge of neighborhood-specific water challenges, and his belief that customers deserve frank, pressure-free advice about what their water actually needs.
- Owner & Lead Technician
- 20+ years of hands-on experience
- Charlotte-area plumbing background, including Mecklenburg County schools
- Knowledge of neighborhood-specific water challenges across the Charlotte metro
Customer Reviews and Testimonials
The website advertises a 5.0 average rating and features verbatim Charlotte-area customer testimonials highlighting the company's honesty, clear explanations, and the practical difference its installations have made. Reviewers specifically call out that the team did not try to upsell unnecessary equipment and that whole-house and iron-filtration installations noticeably improved water taste and eliminated well-water problems.
- 5.0 Average Rating (advertised on site)
- James & Lisa T., Huntersville, NC — praised Frank's honesty and no-upsell approach
- Sarah M., Charlotte, NC — praised whole-house system and improved water taste
- David R., Lake Norman, NC — iron filtration solved well-water problems
- 30-Day Satisfaction Guarantee backing every install
Hours, Location, and Contact
The office and dispatch base is in south Charlotte near the border of the Cotswold and Eastover neighborhoods, easily reachable by phone and email during business hours. South Carolina customers are served on a coordinated basis through local licensed plumbers.
- Address: 1112 McAlway Rd, Suite 2, Charlotte, NC 28211
- Phone: (704) 978-7407
- Email: [email protected]
- Hours: Monday–Friday 8:00 AM – 5:00 PM; Saturday & Sunday Closed
- Licensed in North Carolina; SC installations coordinated with local licensed plumbers
- Credit cards accepted (per ezlocal listing)
Company Details and Team
According to third-party company-data aggregators, Frank Water Systems is a privately held specialty-trade contractor with a small core team. Frank Helms serves as Owner & Lead Technician while Sean Singleton is listed as Managing Partner and a key executive. The company has publicly posted that it is hiring a sales closer with water filtration experience, signaling growth-phase operations.
- Industry: Specialty Trade Contractors
- Type: Privately Held
- Owner & Lead Technician: Frank Helms
- Managing Partner: Sean Singleton
- Smaller team (1–10 employees); growing sales staff