About Patten Title Company - Northwest Austin · Austin
Patten Title Company – Northwest Austin is the company's second Austin location, situated in the Great Hills area at 9600 Great Hills Trail, Suite 150E, Austin, TX 78759. It is part of Patten Title Company, a Texas-based, full-service title and escrow agency that opened its first fee office in Houston's Galleria area in 2001 after founder Ashley Patten partnered with his law school roommate. The Northwest Austin office serves real estate agents, buyers, sellers, lenders, builders, and investors with custom title insurance and escrow solutions, supported by the company's signature 'VIIP' (Very Intensive Individualized Professional) service model and 20+ years of closing experience.
Patten Title Company began nearly two decades ago when its founder, Ashley Patten — a Loyola Law School graduate who passed both the Louisiana and Texas Bar examinations — partnered with his law school roommate to open and operate a fee office in Houston's Galleria area. What started as a small title office quickly grew into the largest fee office network in Texas. The company weathered the 2008 recession by pivoting toward high-end real estate agents, investor-driven purchases, institutional buyers, builders, and developers, achieving double-digit growth between 2011 and 2016. On April 1, 2019, Patten Law Firm officially rebranded as Patten Title Company, a premier boutique title agency offering superior title and escrow services across Texas; in 2021, it expanded further by acquiring Celebrity Title, growing its presence throughout the Gulf Coast, Central Texas, and Northern Texas regions. The Northwest Austin (Great Hills) office, located at 9600 Great Hills Trail, Suite 150E, is the company's second Austin location alongside its South Austin branch. It delivers title searches, title insurance commitments and policies, escrow closing services, and coordinated closing support for residential, commercial, mortgage/lender, and builder/developer transactions in the 78759 ZIP code and surrounding Northwest Austin neighborhoods. The office is staffed by experienced escrow officers and operations personnel, including Operations Manager Kim Joseph, who has been with the Patten team at that address since January 2018. Patten Title's broader leadership team includes Ashley Patten (Founder/Attorney & Legal Counsel), Eric Fontanot (President; recognized in 2020 by the Houston Business Journal as one of its Most Admired CEOs), Brian Adair (VP of Escrow Operations), Tiffany Stillwell (VP of Marketing), Patrick Hurst (VP of Sales), and Allen Berryman (CFO). The company was a finalist in The Business Journal's 'Best Places to Work' in both 2020 and 2021, reflecting its 'Patten's People First' culture.
- In business
- 20+ years (company founded in 2001; Patten Title transitioned from Patten Law Firm on April 1, 2019)
- Owner
- Ashley Patten (Founder/Attorney & Legal Counsel); Eric Fontanot (President)
- Serves
- Northwest Austin (Great Hills, 78759) and surrounding Central Texas areas, including Round Rock, Pflugerville, Hutto, Cedar Park, and North Austin; part of Patten Title's broader Central Texas region alongside South Austin, Round Rock, Buda, Dripping Springs, and Hill Country locations
- Rating
- Not consistently rated across major platforms — BusinessYab shows 4 listed customer reviews of the Northwest Austin location; the related West Austin branch shows 4.8/5 across 71 reviews on LegalRank. No aggregated Google rating for the Northwest Austin location was found.
About Patten Title Company – Northwest Austin
Patten Title's Northwest Austin office is the company's second location in the Austin market. It is described by the company as 'a reliable, efficient and proactive title partner who helps get your closing easily,' providing custom title insurance solutions for real estate transactions with a focus on powerful customer service. The office is staffed by experienced escrow officers and operations managers, including Operations Manager Kim Joseph, and serves real estate agents, buyers, sellers, lenders, builders, and investors across the 78759 ZIP code and surrounding Northwest Austin neighborhoods.
- Address: 9600 Great Hills Trail, Suite 150E, Austin, TX 78759
- Phone: (512) 241-1818
- Hours: Mon–Fri 8:30 AM – 5:30 PM
- Second Austin location within Patten Title's Central Texas region
Company History
Patten Title Company's story began in 2001 when founder Ashley Patten, who had graduated from Loyola Law School in 1998 and passed both the Louisiana and Texas Bar exams in 1999, partnered with his law school roommate to open and operate a fee office in Houston's Galleria area. The office quickly grew into the largest fee office network in Texas. After the partners separated in 2007 (with Patten becoming sole owner of the Austin and Houston operations), the company survived the 2008 recession by pivoting toward high-end real estate agents, investor-driven purchases, institutional buyers, builders, and developers, achieving double-digit growth between 2011 and 2016. On April 1, 2019, Patten Law Firm officially transitioned to Patten Title Company, a premier boutique title agency offering superior title and escrow services across Texas. The company expanded again in 2021 by acquiring Celebrity Title, adding locations across the Gulf Coast, Central Texas, and Northern Texas.
- Founded 2001 in Houston's Galleria area
- Partners separated in 2007; Ashley Patten became sole owner of Austin and Houston offices
- Rebranded from Patten Law Firm to Patten Title Company on April 1, 2019
- Acquired Celebrity Title in 2021
Leadership Team
Patten Title is led by a single-leadership team overseeing all locations, formed after the transition from Patten Law Firm. The team combines legal, operational, sales, marketing, and financial expertise to support the company's continued growth across Texas. The team includes Ashley Patten (Founder, Legal Counsel), Eric Fontanot (President), Brian Adair (VP of Escrow Operations), Tiffany Stillwell (VP of Marketing), Patrick Hurst (VP of Sales), and Allen Berryman (CFO). The leadership emphasizes the 'Patten's People First' approach, which earned the company finalist positions in The Business Journal's 'Best Places to Work' in 2020 and 2021.
- Ashley Patten – Founder / Attorney & Legal Counsel
- Eric Fontanot – President (Houston Business Journal Most Admired CEO, 2020)
- Brian Adair – VP of Escrow Operations
- Tiffany Stillwell – VP of Marketing
- Patrick Hurst – VP of Sales
- Allen Berryman – CFO
- Kim Joseph – Operations Manager, Northwest Austin (at Great Hills office since January 2018)
VIIP Service Model
Patten Title's signature service standard is 'VIIP' — Very Intensive Individualized Professional service. The model reflects the company's belief that each real estate title transaction brings its own unique challenges, requiring a tailored approach. Rather than offering a one-size-fits-all closing process, Patten focuses on exactly what each client needs and when they need it, with the philosophy that 'closing on time shouldn't cost your time.' This approach underlies the company's holistic process, which combines streamlined platforms and technologies with sincere and genuine client relationships.
- Tailored title and escrow solutions for every transaction
- Emphasis on proactive communication and efficiency
- Holistic 'Patten Process' covering the full transaction lifecycle
Core Values
Patten Title's culture is anchored by a set of core values that guide day-to-day operations and long-term growth. These values shape how the team interacts with clients and with one another, reinforcing accountability, continuous improvement, and a service mentality.
- Authentically Humble — service mentality, honest to a fault, happy to give and expect nothing in return, does not put on airs
- Teamwork — always rowing in the same direction, relying on one another
- Always Seeking to Improve — accepting new challenges, willing to break out of comfort zones
- Accountability — doing what you say you will, owner's mentality, solutions-oriented, responsible for actions and results
- VIIP Service — treating everyone with courtesy and respect, knowing each customer, learning and recalling answers to not-so-ordinary scenarios
Title & Escrow Services
Patten Title offers real title solutions across four primary client categories: Residential, Commercial, Mortgage/Lender, and Builder/Developer. The company states, 'When you buy a home, our team provides personalized care rivaling a private country club,' while for commercial and lender clients it emphasizes detail-oriented escrow experts who 'execute the fine print of your real estate contract to the satisfaction of everyone involved.' For builders and developers, Patten supports the full lifecycle from initial land acquisition through title search and unit closing.
- Residential closings
- Commercial closings
- Mortgage/Lender title and escrow services
- Builder/Developer services — from land acquisition through unit closing
- Title searches and examinations
- Owner's and lender's title insurance policies
- Refinance transactions
Patten Plus & Patten APP Quote Tools
Patten offers real-estate partners instant access to closing-cost information through its digital quote tools. These platforms let agents and clients pull closing costs, seller net sheets, loan estimate quotes, and marketing materials on demand, complementing the company's white-glove service model.
- Patten Plus Quote — instant closing-cost quotes
- Patten APP Quote — mobile-friendly quote experience
- Seller net sheets
- Loan estimate quotes
- Marketing materials for real estate partners
Central Texas Locations
The Northwest Austin (Great Hills) office is one of several Patten Title locations serving Central Texas. Other nearby offices include South Austin (1501 S MoPac Expy, Suite 130, served by the 'Lady Bird Team' led by Area VP Lacey Warren), Round Rock (3001 Joe DiMaggio Blvd, Suite 400, served by 'Team M' led by Area VP Mindee Hernandez), Buda (800 S FM 1626, Building 2, Suite 209), Dripping Springs, and Hill Country offices in Kingsland and Horseshoe Bay. Patten also operates branches across the Gulf Coast, North Texas, and East Texas.
- Northwest Austin – 9600 Great Hills Trail, Ste 150E
- South Austin – 1501 S MoPac Expy, Ste 130
- Round Rock – 3001 Joe DiMaggio Blvd, Ste 400
- Buda – 800 S FM 1626, Building 2, Suite 209
- Dripping Springs, Hill Country – Kingsland, Hill Country – Horseshoe Bay
Customer Feedback
Public reviews of the Northwest Austin (Great Hills) location highlight consistent professionalism and reliability. Real estate partners and builders praise the team's responsiveness and follow-through. One reviewer from Ash Creek Homes, who worked with Patten for six years, described the team as 'always thorough, timely, and such great people to work with,' specifically calling out Josie and Tiffany. Other reviewers commend the Great Hills 'Team A' for handling even unusual closing complications without missing a close. The wider Patten Title brand has been recognized through its 'Best Places to Work' finalist status (2020, 2021) and the Houston Business Journal's 'Most Admired CEO' recognition for President Eric Fontanot in 2020.
- Northwest Austin location has a small set of public reviews on directory sites (BusinessYab lists 4 reviews)
- Patten Title Austin-area offices collectively maintain a 4.8/5 rating on LegalRank across 71 reviews (West Austin branch data point)
- Recognized culture: Best Places to Work finalist (2020, 2021)