About Pamlico Tax Service · Washington
Pamlico Tax Service is a full-service tax preparation and consulting firm headquartered at 214 W. 3rd Street in Washington, North Carolina, with a long history dating back to 1990. Led by founder and owner Richard A. Pitts, the firm brings more than 50 years of hands-on tax preparation experience to individuals, small businesses, and large corporations across the country. Pamlico Tax Service serves a roster of roughly 3,000 clients spanning its original Baltimore, MD base, its Washington, NC home office, and clients nationwide who follow Pitts from state to state.
Pamlico Tax Service was founded in 1990 by Richard A. Pitts, an accountant by training who began his career in the Washington, D.C. metropolitan area working for Northrop Grumman before briefly managing an H&R Block branch and ultimately launching his own practice. After years of commuting between the D.C. area and eastern North Carolina to visit family, Pitts relocated the business to Washington, NC, where the main office now operates from a storefront on West 3rd Street. The firm handles federal, state, and local tax matters for individuals, small businesses, and corporations, and has built a reputation for retaining clients across state lines — one client, cited by Pitts, has moved with him from Maryland to West Virginia to South Carolina to Florida and still files every year. The firm advertises expert tax preparation, federal and state compliance, business and personal planning, year-round guidance, payroll services, retirement planning, and bookkeeping, alongside tax problem resolution for clients facing penalties, incorrect filings, or back taxes. During the COVID-19 pandemic, Pamlico Tax Service expanded into COVID-relief advising and Paycheck Protection Program paperwork, helping route an estimated $2.9 million in relief funds. Refund delivery options include direct deposit, a prepaid 'Faster-Money' Visa card, printed check pickup, and refund advances up to $7,000. Clients are also served remotely via phone call or video chat when they cannot visit in person. The firm's stated philosophy — 'We give low-income clients the same service that we give our more affluent clients' — and its slogan 'It's YOUR money…Shouldn't YOU keep it?' appear across its website and social channels.
- In business
- Since 1990 (35+ years; owner Richard Pitts has 50+ years of personal tax preparation experience)
- Owner
- Richard A. Pitts (CEO / President)
- Serves
- Washington, NC (main office) and Baltimore, MD area; clients served nationwide across the U.S. (approximately 3,000 clients in multiple states)
- Rating
- 100% recommend (12 reviews on Facebook)
About Pamlico Tax Service
Pamlico Tax Service is a tax preparation and consulting firm founded in 1990 by Richard A. Pitts. Its main office sits at 214 W. 3rd Street in Washington, North Carolina, and it also maintains deep roots in the Baltimore, Maryland area, where the business began. The firm describes itself as experienced in handling federal, state, and local tax matters, and proudly serves clients nationwide — it reports a roster of roughly 3,000 clients spread all over the country. Pitts himself has more than five decades of personal tax-preparation experience, making him one of the longest-tenured practitioners in the region.
- Founded 1990 by Richard A. Pitts
- Headquarters: 214 W. 3rd Street, Washington, NC 27889
- Also serves Baltimore, MD area and clients nationwide
- Approximately 3,000 active clients
Owner & Team: Richard A. Pitts
The firm is led by Richard A. Pitts, who serves as both President and CEO on his LinkedIn profiles. Originally educated as an accountant, Pitts began his career in the Washington, D.C. metropolitan area working for defense and aerospace firm Northrop Grumman. He later spent one tax season working for H&R Block, was asked to manage a branch, and concluded that if he could run a branch he could run his own firm — at which point he began preparing returns from his dining-room table. After many years of commuting from the D.C. area to eastern North Carolina for holidays and vacations, Pitts made the permanent move south and built the current Washington, NC office into a multi-state practice. He is the personal point of contact listed on ProvenExpert.
- CEO / President of Pamlico Tax Service
- Former Northrop Grumman accountant (Washington, D.C. area)
- Former H&R Block branch manager
- 50+ years of tax preparation experience
- Contact person listed on ProvenExpert
Our Services
Pamlico Tax Service delivers what it describes as a 'complete array of professional tax services to individuals and businesses — delivered with a personal and professional touch.' The firm's service menu emphasizes tailored advice over one-size-fits-all filings, and positions itself as a year-round advisor rather than a once-a-year preparer.
- Expert tax preparation (individuals and businesses)
- Federal & state compliance
- Business + personal tax planning
- Year-round tax guidance
- Payroll services
- Retirement planning
- Bookkeeping
- Phone and video chat consultations for remote clients
Tax Problem Resolution & IRS Help
Beyond standard return preparation, Pamlico Tax Service markets itself as a partner for clients who have run into trouble with the IRS. The site promises to 'work with you personally and the IRS to provide you with the best solution possible' on outstanding penalties, incorrect filings, past-due payments, and related issues. The firm also frames its work as a form of consumer advocacy, reminding clients 'It's YOUR money…Shouldn't YOU keep it?' and encouraging them not to wait when problems surface.
- Resolution of outstanding tax penalties
- Correcting prior incorrect filings
- Past-due payment negotiation
- Year-round IRS problem assistance
3 Ways to Get Your Refund
Pamlico Tax Service promotes three refund delivery methods so clients can pick whichever is most convenient. The firm also advertises refund advances of up to $7,000 for qualifying filers who want immediate access to funds.
- Direct Deposit — funds automatically deposited upon IRS approval
- Pre-Paid 'Faster-Money' Visa Card
- Printed Check — pick up in office or mailed via USPS
- Refund Advance — up to $7,000
COVID Relief & PPP Assistance
When the pandemic hit in 2020, Pamlico Tax Service rapidly added a new line of work: advising clients on COVID-relief payments and filing Paycheck Protection Program (PPP) applications on their behalf. In an interview with The County Compass, Pitts estimated the firm played a role in routing approximately $2.9 million in relief money into the hands of clients and small businesses.
- PPP application filing
- COVID-19 relief advisory
- ~$2.9 million in relief funds routed via the firm (per Pitts)
Clientele & Service Philosophy
Pitts is outspoken about giving every client the same level of service, regardless of income. In his interview with The County Compass he said: 'We give low income clients the same service that we give our more affluent clients. Here, particularly over the last year, some of these people are desperate. They need their refunds fast because they are on total life support.' The firm notes that the local Washington, NC and Beaufort County client base is materially different from its Northeast/Mid-Atlantic base — fewer six-figure filers and more single parents claiming the Earned Income Credit, Head of Household status, and dependent children. That work requires careful documentation to substantiate Head-of-Household claims against IRS guidelines.
- Equal-service pledge for low- and higher-income clients
- EIC and Head-of-Household specialization
- Multi-decade, multi-state client retention
Contact & Office Information
The main office is located at 214 W. 3rd Street, Washington, NC 27889. Clients can call (252) 975-3681 (also promoted as (252) 940-TAX6) or email [email protected]. The website provides a contact form for non-urgent questions and notes that remote consultations via phone or video chat can be arranged for clients who cannot visit in person.
- Address: 214 W. 3rd Street, Washington, NC 27889
- Phone: (252) 975-3681 / (252) 940-TAX6
- Email: [email protected]
- Contact form on pamlicotax.com/contact
- Phone and video chat consultations available
Reputation & Reviews
Pamlico Tax Service carries a '100% recommend' rating from 12 Facebook reviews, and individual clients routinely call out Mr. Pitts personally. Verified Loc8NearMe reviews include praise for 'Kind and great customer service. Mr. Pitts is the man!' (Feb 2022), 'Outstanding results. Wonderful customer service… I recommend Pamlico Tax Services to absolutely everyone who needs tax prep and assistance' (Feb 2022), and 'He's done my family's taxes for 2 years now and we wouldn't dream of going anywhere else' (April 2018). The firm is also listed with the Better Business Bureau (BBB profile) and ProvenExpert (active since 09/24/2020), giving prospective clients multiple ways to verify its standing.
- 100% recommend (12 Facebook reviews)
- Better Business Bureau listing (profile ID 0593-90149151)
- ProvenExpert profile since 09/24/2020
- Multiple positive client testimonials naming Mr. Pitts