About Crown Plumbing & Water Damage Restoration · San Antonio
Crown Plumbing & Water Damage Restoration is a family-owned and operated plumbing and disaster restoration company serving San Antonio, Texas, founded in 2006 by Jeremy and Darenda Newman. The company uniquely combines plumbing repair with full-service water, fire, sewage, mold, and asbestos damage restoration under one roof, eliminating the need for multiple contractors. Licensed, insured, and IICRC certified, Crown operates 24/7/365 with an average 60-minute emergency response time and has earned over 300 five-star customer reviews.
Crown Plumbing & Water Damage Restoration was founded in 2006 by Jeremy and Darenda Newman with almost nothing but determination, faith, and a desire to build a family legacy. Jeremy grew up in poverty and a broken home, experiences that shaped the company's heart-first philosophy. The Newmans' five children — Brandon, Dristen, Nathan, Austin, Ava, and Nadia — grew up in the business, working long hours and learning what it means to show up for people in their hardest moments. Darenda led demolition, hauled debris, climbed ladders, and served as the steady, comforting presence for families in chaos. After nearly two decades, Crown has grown into a multi-million-dollar home-services operation that handles both the cause and the consequence of property damage in a single phone call. From emergency plumbing and slab leak detection to hydro jetting, trenchless sewer repair, mold remediation, asbestos abatement, sewage cleanup, fire restoration, storm damage repair, and full home reconstruction, Crown's IICRC-certified technicians coordinate directly with major insurance carriers (USAA, State Farm, Allstate, Farmers, Liberty Mutual) to document claims and see projects through to completion. The company holds Texas plumbing license RMP 13247, mold contractor license RCO1696, and asbestos abatement contractor license 801240, and dispatches across San Antonio, Schertz, Selma, Cibolo, New Braunfels, Universal City, Stone Oak, Alamo Heights, Beacon Hill, Helotes, and the South Side, with an average 60-minute emergency arrival time.
- In business
- Founded in 2006 (nearly 20 years)
- Owner
- Jeremy Newman (Owner/Founder) and Darenda Newman (Co-Founder); their children Brandon, Dristen, Nathan, Austin, and Ava also work in the business
- Serves
- San Antonio, TX and surrounding communities including Schertz, Selma, Cibolo, New Braunfels, Universal City, Stone Oak, Alamo Heights, Beacon Hill, Helotes, the South Side, and all of Bexar County
- Rating
- 4.9 out of 5 stars across 135 verified reviews on Best Pick Reports (Google-verified); over 300 five-star reviews overall
About Crown: Our Story, Family, and Faith
Crown was founded in 2006 by Jeremy and Darenda Newman with almost nothing but determination, faith, and a desire to build a family legacy. Jeremy grew up in a broken home and in poverty — experiences that shaped his conviction that a business should be more than a paycheck; it should be a place where a family can serve others with compassion and build something meaningful that lasts. The Newmans' sons — Brandon, Dristen, Nathan, and Austin — worked countless long nights alongside their parents in the early years, and daughter Ava continues to work alongside Jeremy today. Daughter Nadia grew up around the business and is now pursuing her own dreams. Darenda led demolition, hauled debris, climbed ladders (since Jeremy is afraid of heights), and was always the steady, comforting presence for families in chaos. Over the years, Crown has grown beyond disaster restoration into full plumbing and reconstruction services, and the team now considers itself an extension of the original family.
- Founded 2006 by Jeremy and Darenda Newman
- Faith- and family-driven origin story
- Five children — Brandon, Dristen, Nathan, Austin, Ava, and Nadia — raised in the business
- Company motto: "Service with a Heart"
Core Values & Heart-First Guarantee
Crown's stated mission is to provide dependable service you can trust, and the company operates on a handful of explicit principles that distinguish it from typical contractors. Owner Jeremy Newman frames the work as "Service with a Heart" — committing to give their whole heart to every phone call, every customer, and every employee. The Heart-First Guarantee is a promise that techs will do everything they can to make customers satisfied, treating every property as if it were their own.
- Straight Talk — no surprise upsells
- Genuine Care — treat every home like it’s our own
- Full-Service Accountability — handle plumbing and restoration under one roof
- Local Roots — independent, family-owned, San Antonio–based (not a franchise)
Plumbing Services
Crown offers the full menu of residential and commercial plumbing work across San Antonio. Routine plumbing maintenance and detailed inspections are paired with emergency response, leak detection, and trenchless repair options. The company stocks its trucks for first-visit repairs on most common jobs and offers water treatment, filtration, and softener solutions as well as full kitchen and bathroom remodeling.
- Emergency plumber (24/7)
- Plumbing repair, maintenance, and inspection
- Drain cleaning, hydro jetting, and rooter services
- Sewer line inspection, repair, and replacement (incl. trenchless and pipe lining)
- Water line repair and full repiping
- Slab leak detection and repair
- Gas line installation and repair
- Water heater repair, replacement, and installation (tank and tankless)
- Sink, shower, bathtub, and shower valve installation
- Bathroom and kitchen remodeling
- Water treatment, filtration, and softener systems
- Sump pumps and irrigation connections
Water, Fire, Storm, and Sewage Damage Restoration
Crown's restoration division is what sets the company apart — when a pipe bursts or a sewer backs up, the same crew that stops the leak also extracts the water, sets up drying equipment, and manages the rebuild. Technicians are IICRC certified (the industry gold standard for restoration work), use thermal imaging and moisture metering to locate hidden saturation, and dispatch around the clock with an average 60-minute arrival. Fire damage and storm damage reconstruction are handled in-house, as are sewage cleanup and full home reconstruction services.
- Water damage restoration (extraction, drying, structural)
- Fire damage restoration
- Storm damage restoration
- Sewage cleanup
- Thermal imaging and moisture metering
- Insurance claim documentation and direct adjuster communication
Mold Remediation, Asbestos Abatement, and Air Quality
Beyond water and fire, Crown holds the state mold and asbestos licenses required to safely handle hazardous materials found during restoration. The company provides both remediation and testing so homeowners can confirm the scope of contamination before work begins and verify clearance after.
- Mold remediation (licensed Mold Contractor #RCO1696)
- Mold testing
- Asbestos removal and abatement (#801240)
- Asbestos testing
Insurance Partnerships and Claims Support
Crown has been coordinating with insurance carriers on San Antonio restoration projects since 2006. The team documents damage with photos, moisture readings, and detailed scopes of work, communicates directly with adjusters, and provides the paperwork carriers require. The company works with all major carriers, including USAA, State Farm, Allstate, Farmers, and Liberty Mutual, plus others.
- Direct coordination with USAA, State Farm, Allstate, Farmers, Liberty Mutual, and others
- Photo, moisture, and scope-of-work documentation
- Direct adjuster communication
Licensing, Certification, and Credentials
Crown emphasizes documentation and is willing to provide proof of every credential on request. The company is fully licensed and insured, holds the IICRC Certified Firm designation, and is verified by independent third-party review sites including Best Pick Reports (Certified Best Pick, background checked).
- Texas Plumbing License #RMP 13247 (verifiable via Texas State Board of Plumbing Examiners)
- Texas Mold Contractor License #RCO1696
- Texas Asbestos Abatement Contractor License #801240
- IICRC Certified Firm
- Full insurance coverage
- Certified Best Pick (Best Pick Reports) with background check
Service Area and Response Times
Headquartered in San Antonio with satellite offices in Selma and on Jones Maltsberger Road, Crown positions trucks throughout the metro so a technician can typically arrive within about 60 minutes for emergencies. The company covers a wide arc of Bexar County and neighboring communities.
- San Antonio (all neighborhoods including Stone Oak, Alamo Heights, Beacon Hill, Helotes, South Side)
- Schertz
- Selma
- Cibolo
- New Braunfels
- Universal City
- All of Bexar County
- Average 60-minute emergency response
Customer Reviews and Reputation
Crown consistently earns high marks across Google and Best Pick Reports. Verified reviews highlight transparent communication, professional crews (Juan and Jennifer are frequently named), and reliable follow-through on multi-stage restoration projects. The company has compiled more than 300 five-star reviews overall.
- 4.9 out of 5 stars across 135 verified reviews on Best Pick Reports
- Over 300 five-star reviews across platforms
- Recurring praise for transparent pricing, punctuality, and respectful technicians
Pricing, Estimates, and Customer Programs
Crown commits to upfront, straightforward pricing (with the exception of reconstruction services) and free estimates. A $79 service call fee applies to non-emergency plumbing visits, and financing options are available for larger projects. The company also offers programs for seniors and veterans.
- $79 service call fee for plumbing
- Free estimates
- Financing options for larger projects
- Senior and veteran programs
Contact, Locations, and Hours
Crown is reachable 24 hours a day for emergencies. The main office is on George Road near the medical center, with two additional San Antonio metro locations for faster dispatch. Phone calls reach a live person who can send a crew out any time of day or night.
- Phone: (210) 446-4595 (24-hour emergency line)
- Email: [email protected]
- Office: 13526 George Rd, Suite 211, San Antonio, TX 78230
- Office: 16170 Jones Maltsberger, Suite 112, San Antonio, TX 78247
- Office: 4418 FM-1518, Selma, TX 78154
- Hours: 24/7/365 — nights, weekends, and holidays