About Bay Property Management Group Philadelphia · Philadelphia
Bay Property Management Group Philadelphia is the Philadelphia hub of a regional property management firm originally founded by Patrick Freeze in Baltimore in 2009. Locally owned and operated in the Fishtown neighborhood by Dana Anderson and Patrick Freeze, the office specializes in full-service residential and multi-family property management across Philadelphia and its surrounding Pennsylvania suburbs. The company manages single-family rentals, multi-unit buildings, townhomes, duplexes, and HOA communities with a stated eviction rate under 1% and an average of 24 days on market for listings.
Bay Property Management Group (BMG) was launched in August 2009 out of the Freeze family basement in Baltimore, Maryland. Founder Patrick Freeze, a Baltimore native and Dickinson College graduate (Economics and Business), grew the company into one of the fastest-growing residential property managers in the Mid-Atlantic. The Philadelphia office was opened when Dana Anderson was promoted from Director of Business Development to President of the new Philadelphia operation, joining hub offices in Baltimore (Mt. Vernon), Laurel, MD, and Northern Virginia. Together the firm manages over 8,000 units across Pennsylvania, Maryland, Northern Virginia, and Washington, D.C., employing more than 200 team members. The Philadelphia office sits at 1080 N Delaware Ave, #506, in the Fishtown neighborhood near Penn Treaty Park and Rivers Casino. It serves landlords of single-family homes, duplexes, townhomes, and small multi-family buildings, as well as HOA boards. Services cover marketing and listing syndication, thorough tenant screening, lease preparation and renewals, rent collection with monthly owner statements, 24/7 emergency maintenance coordination, inspections, accounting, real-time owner portal access, and full eviction handling. Management fees range from 5%–8% of monthly rent, with a leasing fee equal to one month's rent and a 10% lease-renewal fee. The Philadelphia operation is BBB Accredited with an A+ rating and currently shows a 4.4-star Google rating.
- In business
- Philadelphia office opened circa 2017–2018 under the Bay Property Management Group brand (parent company founded August 2009; 15+ years operating company-wide).
- Owner
- Patrick Freeze (founder of Bay Property Management Group, Baltimore, MD). Philadelphia office locally owned and operated by Patrick Freeze and Dana Anderson (President of the Philadelphia office).
- Serves
- Greater Philadelphia including Center City, Kensington, Fishtown, Northern Liberties, Rittenhouse Square, South Philadelphia, Germantown, Roxborough-Manayunk, University City, West Philadelphia, Harrowgate, Frankford, Chinatown, Midtown Village, Queen Village, the Temple University area, Fairmount, and the surrounding counties of Bucks, Delaware, Chester, and Montgomery.
- Rating
- 4.4 stars on Google (per official BMG Philadelphia page); third-party aggregators report 4.3/5 across 769 reviews. BBB A+ Accredited.
About Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia is the Philadelphia regional office of a multi-state residential property management company headquartered in Baltimore, MD. The Philadelphia office is locally owned and operated by Patrick Freeze and Dana Anderson and is staffed by dedicated local property managers who handle day-to-day operations for landlords across the city and surrounding suburbs. The office is located in Fishtown at 1080 N Delaware Ave, #506, Philadelphia, PA 19125, near Penn Treaty Park and Rivers Casino.
- Office address: 1080 N Delaware Ave, #506, Philadelphia, PA 19125
- Phone: (267) 244-7215
- Locally owned and operated by Patrick Freeze and Dana Anderson
- Part of Bay Property Management Group, founded in Baltimore in 2009
Company History and Growth
Bay Property Management Group was started in August 2009 by Patrick Freeze out of the Freeze family basement in Baltimore, Maryland. In 2012 Patrick hired his first employee, Naomi Alfred, and the company moved to its first official office in Fells Point, Baltimore. A second hub office in Laurel, MD opened in April 2015 under Nicholas Stone. During a period of rapid growth, Dana Anderson was promoted from Director of Business Development to President of a brand-new Philadelphia office. In January 2018 the Baltimore team relocated to its current Mt. Vernon location, which also serves as BMG's corporate headquarters. A Northern Virginia office was acquired in December 2020 through the purchase of Professional Property Management of Northern Virginia. Company-wide BMG now manages over 8,000 units and employs more than 200 team members.
- Founded August 2009 in Baltimore, MD
- First employee hired 2012 (Naomi Alfred)
- Laurel, MD office opened April 2015
- Philadelphia office opened under Dana Anderson
- Northern Virginia office acquired December 2020
- Corporate HQ: Mt. Vernon, Baltimore
Leadership
Patrick Freeze is the founder and president of Bay Property Management Group. A native of Baltimore and a Dickinson College graduate (Economics and Business), he holds a real estate broker's license in three states and has more than 20 years of real estate experience and over 16 years in property management. He resides in the Lutherville-Timonium area. The Philadelphia office is led day-to-day by Dana Anderson, who was promoted from Director of Business Development to President of the Philadelphia operation. BMG emphasizes internal promotion: nearly all management roles across the company are filled by team members promoted from within.
- Patrick Freeze – Founder & President, licensed broker in 3 states
- Dana Anderson – President, Bay Property Management Group Philadelphia
- Internal-promotion culture across the firm
Services and Property Types
BMG Philadelphia provides full-service residential property management for single-family rentals and small multi-family buildings, plus HOA management. Service packages cover the entire rental lifecycle — from market rent analysis, marketing, listing syndication, and tenant screening through lease signing, rent collection, maintenance coordination, inspections, accounting, and eviction handling. Owners get monthly statements, real-time portal access, and a dedicated property manager as their single point of contact. The firm does not require upfront fees or long-term contracts and offers a 6-month tenant placement guarantee: if a placed tenant is evicted for non-payment within six months, BMG will re-lease the property for free.
- Single-family property management
- Multi-family property management (duplexes, townhomes, small apartment buildings)
- HOA management
- 6-Month Tenant Placement Warranty
- Real-time owner portal with monthly statements
- No upfront fees, no long-term contracts
Pricing and Fees
Bay Property Management Group Philadelphia advertises some of the lowest monthly management fees in the area. The structure is transparent and itemized for owners.
- Monthly Management Fee: 5%–8% of rent
- Leasing Fee: one month's rent
- Lease Renewal Fee: 10% of one month's rent
- Rental License Supervisory Fee: $199 per property
Tenant Placement and Retention
BMG's leasing team uses syndicated rental listings and what the company describes as aggressive marketing techniques to fill vacancies quickly. The firm advertises an average of about 24 days on market for its Philadelphia listings and an 80% average tenant retention rate across all markets. Tenant screening is thorough, and the company's stated eviction rate is below 1%. If a placed tenant is evicted for non-payment within six months of placement, BMG will re-lease the unit at no charge.
- Average ~24 days on market for listings
- 80% average tenant retention across all markets
- Less than 1% eviction rate
- 6-Month Tenant Placement Warranty
Maintenance and Emergency Support
Tenants and owners of BMG-managed properties have access to a 24/7 emergency maintenance line staffed by an after-hours maintenance coordinator. During business hours a dedicated property manager works to triage issues, dispatch vetted vendors, and determine repair responsibilities under the lease. The company's stated promise is that no issue goes unaddressed — whether at 3 a.m. or 3 p.m.
- 24/7 emergency maintenance line
- After-hours maintenance coordinator
- Vetted vendor network
- Repair responsibility determined by property manager
Philadelphia Rental Laws and Compliance Support
The Philadelphia page highlights several city- and state-specific compliance items that BMG helps owners navigate as part of onboarding and ongoing management.
- Philadelphia rental license requirement
- Certificate of Rental Suitability
- Lead paint disclosure / certification (pre-1978 homes)
- Landlord registration with the City of Philadelphia
- Philadelphia eviction diversion program participation
- Pennsylvania eviction law guidance
Onboarding Process
Getting started with BMG Philadelphia is a four-step process. Step 1 is an initial contact via phone or website, with a business-development team member following up within 24 hours to discuss goals, property condition, amenities, and a competitive rental rate; compliance items such as the Philadelphia rental license, lead-paint certification, and Certificate of Rental Suitability are also reviewed. Step 2 covers signing the management agreement, collecting keys, entering the property into BMG's system, and assigning a dedicated property manager. Step 3 is rent-readiness: a leasing agent conducts an assessment, captures professional photos, writes a marketing description, and syndicates listings. Step 4 is ongoing management with monthly owner statements, real-time portal access, and the dedicated property manager as the single point of contact for both owner and tenant.
- Step 1: Initial contact and consultation
- Step 2: Sign management agreement, keys collected, dedicated PM assigned
- Step 3: Rent-readiness assessment, photos, marketing, listing syndication
- Step 4: Ongoing management with monthly statements and 24/7 owner portal
Service Areas
Bay Property Management Group Philadelphia serves landlords throughout the city of Philadelphia and the surrounding Pennsylvania counties. The firm also publishes dedicated neighborhood pages for several districts.
- Center City
- Kensington
- Fishtown
- Northern Liberties
- Rittenhouse Square
- South Philadelphia
- Germantown
- Roxborough-Manayunk
- University City
- West Philadelphia
- Harrowgate
- Frankford
- Chinatown
- Midtown Village
- Queen Village
- Temple University area
- Fairmount
- Bucks County
- Delaware County
- Chester County
- Montgomery County
Reputation and Reviews
Bay Property Management Group Philadelphia displays a 4.4-star Google rating on its official site, with third-party aggregators reporting a 4.3 average across approximately 769 reviews. The company is BBB Accredited with an A+ rating; the BBB profile shows 5 complaints filed in the past three years, 4 of which were closed in the last 12 months. Publicly visible reviews commonly highlight responsive individual property managers (e.g., team members named in tenant feedback include Kandice S. and Nina), quick maintenance response, and long tenancies — multiple tenants report staying 3–4 years under BMG management. Critical reviews and BBB complaints most frequently concern security-deposit deductions, billing disputes, and unresolved maintenance issues, particularly emergency water-damage cases.
- Google rating: 4.4 stars (per official site)
- Third-party aggregator rating: 4.3/5 across ~769 reviews
- BBB Accredited, A+ Rated
- 5 BBB complaints in last 3 years (4 closed in last 12 months)