About AR Services / A-1 Collection Agency · Grand Junction
AR Services (AR Services / A-1 Collection Agency) is a healthcare-focused Extended Business Office (EBO) and bad-debt collection agency based in Grand Junction, Colorado. It operates as a subsidiary of Healthcare Management, a shared-services organization owned and governed by 20 rural hospitals and healthcare organizations in Colorado and Utah that serves over 250 customers. Its sister company, A-1 Collection Agency, handles healthcare and non-healthcare debt collections, while AR Services focuses on early-out self-pay, extended business office, and physician payer enrollment/credentialing services. The companies share offices at 715 Horizon Drive in Grand Junction.
AR Services and its sister company A-1 Collection Agency are operated out of Grand Junction, Colorado under the umbrella of Healthcare Management (HCM), a shared-services organization founded in 1992 by rural hospitals and healthcare providers in Colorado and Utah. HCM celebrated its 30th anniversary in 2022 and today serves more than 250 customers across multiple states. AR Services was built to function as a friendly extension of a healthcare provider's business office, with dedicated Patient Account Representatives helping patients and families navigate balances, set up payments, and resolve accounts. A-1 Collection Agency complements that work by providing healthcare and non-healthcare bad-debt collections, with a dedicated compliance team that voice-records all calls and follows the Fair Debt Collection Practice Act. The two entities serve critical access and rural hospitals, community hospitals, physician groups, government entities, utilities, communications providers, landlords and property managers, and other commercial accounts. Advanced tools used across the organization include the DAKCS collection platform, PDCflow digital payments, Martti interpretation in 153 languages, an online patient/consumer portal, and a Digital PBX phone system answered by live staff. The companies emphasize community involvement through Healthcare Management's Charitable Giving program, which since early 2020 has generated more than $48,600 in employee contributions matched by $23,500 from the company. A-1 Collection Agency, LLC holds Colorado Attorney General license CAR-1000323 (expiration 6/30/2026) and has been in business 34 years per the BBB.
- In business
- Healthcare Management founded 1992 (30th anniversary in 2022); A-1 Collection Agency, LLC in business 34 years per BBB; BBB file opened 2/4/1992
- Owner
- Owned by Healthcare Management, which is owned and governed by 20 rural hospitals and healthcare organizations in Colorado and Utah
- Serves
- Customers in numerous states; primary office in Grand Junction, Colorado serving rural Colorado and Utah hospitals and organizations, with additional commercial/government accounts across the U.S.
- Rating
- A-1 Collection Agency, LLC: BBB rating A+; not BBB Accredited. Public consumer reviews are mixed, with several complaints on the BBB profile regarding collection persistence.
Who We Are
AR Services is a subsidiary of Healthcare Management (HCM), an organization owned and governed by 20 rural hospitals and healthcare organizations in Colorado and Utah. Together with its sister company, A-1 Collection Agency, AR Services delivers extended business office and bad-debt collection services to more than 250 customers across multiple states. In 2022, Healthcare Management marked its 30th anniversary of supporting rural hospitals.
- Parent: Healthcare Management (HCM)
- Founded 1992 (30 years in 2022)
- Owned by 20 rural hospitals/healthcare organizations in Colorado and Utah
- Sister company: A-1 Collection Agency
- Serves 250+ customers across multiple states
Extended Business Office Services
AR Services positions itself as an extension of its clients' business offices, with Patient Account Representatives who work the billing process on behalf of the provider. The team emphasizes friendly, patient-focused interactions designed to maintain the provider's reputation in its local community while improving financial performance and reducing administrative strain.
- Early-out Self-pay programs
- Dedicated Patient Account Representatives
- Improved patient experience and financial outcomes
- Strengthened employee engagement and reduced human error
Physician Payer Enrollment Credentialing
AR Services handles payer enrollment and credentialing for physician groups so providers do not have to chase paperwork or suffer unnecessary delays. The service is positioned as a way to stop worrying about following up, freeing clinical staff to focus on patient care.
- Payer enrollment for physician groups
- Credentialing support
- Follow-up handled by AR Services staff
Affiliated Services — A-1 Collection Agency
A-1 Collection Agency is the sister collection arm under Healthcare Management, with more than 30 years of experience in healthcare and non-healthcare collections. It serves Critical Access, rural and community hospitals, physician groups, government entities, property management firms, utilities, and other commercial clients. A dedicated Compliance Team voice-records all calls and trains collectors to follow FDCPA guidelines.
- Healthcare collections for Critical Access, rural and community hospitals
- Non-healthcare collections: government, property management, utilities, B2B
- Dedicated Compliance Team with voice-recorded calls
- FDCPA-compliant training program
Who We Serve
AR Services and A-1 Collection Agency serve a broad mix of healthcare and non-healthcare clients. On the healthcare side, the focus is on Critical Access Hospitals, rural and community hospitals, and physician groups. On the commercial side, the agencies work with small, medium and large businesses, government entities, landlords and property managers, utilities, and communications providers.
- Critical Access Hospitals
- Rural and community hospitals
- Physician groups
- Government agencies
- Landlords and property management
- Utilities and communications providers
- Small, medium and large businesses
Advanced Technology
Both companies invest in modern revenue-cycle technology. Their collection system uses DAKCS with PDCflow digital payment and communication tools. Patients and consumers can look up balances and pay bills online through a secure portal, and each inbound call is answered live via a Digital PBX phone system. Electronic security measures include a secure network, firewall and servers.
- DAKCS collection system
- PDCflow digital payments and communications
- Online Patient / Consumer Portal
- Digital PBX phone system with live answer
- Secure network, firewall, and servers
Language Services
Spanish-speaking patients and consumers can be routed to Spanish-speaking personnel or an interpreter. Martti provides interpreter services in 153 languages, ensuring that non-English speakers can communicate about their accounts in their preferred language.
- Spanish-speaking Patient Account Representatives
- Martti interpreter access
- 153 languages supported
Patient & Consumer Resources
Patients and consumers can pay bills in person, online, or by phone. Online payments are protected by SSL/TLS encryption and meet all PCI regulations. Account information is available on the most recent statement or via personal identifiers entered on the secure portal. The patient-resources page emphasizes an empathetic, people-friendly approach to resolving balances.
- Pay in person at 715 Horizon Dr., Suite 201, Grand Junction, CO
- Pay online via the secure Patient Portal
- Pay by phone at 970-242-2740 or 888-828-0007
- SSL/TLS and PCI-compliant payment security
Compliance & Security
Compliance is a central part of operations. The Compliance Team voice-records all collection calls for training and oversight, and all staff follow the Fair Debt Collection Practice Act. Online payments are protected with industry-standard SSL/TLS encryption and the payment site is PCI compliant. A-1 Collection Agency, LLC also holds Colorado Attorney General license CAR-1000323.
- Voice-recording on all collection calls
- FDCPA compliance and training
- SSL/TLS encryption on online payments
- PCI-compliant payment site
- Colorado AG license CAR-1000323
Charitable Giving & Community Involvement
Healthcare Management runs an employee-led Charitable Giving program that supports local community causes. Since the committee was formed in early 2020, employees have contributed more than $48,600 with a company match of $23,500, providing relief and support to many in the Grand Junction community.
- Charitable Giving committee formed in early 2020
- Employee contributions over $48,600
- Company match of $23,500
Contact & Office Hours
Patients and consumers can reach AR Services by phone, email, or in person. Office hours are Monday through Thursday from 8 am to 5 pm Mountain Time and Friday from 8 am to 4 pm MT; the office is closed on weekends. New business inquiries are directed to Pilar Mank.
- Patients: 970-242-2740 or 888-828-0007
- [email protected]
- New business: Pilar Mank, 970-986-3590, [email protected]
- Office: 715 Horizon Dr., #201, Grand Junction, CO 81506
- Mon–Thu 8 am–5 pm MT; Fri 8 am–4 pm MT