About All Pro Sewer & Drain Services · New York
All Pro Sewer & Drain Services is a licensed, locally owned Staten Island plumbing and sewer/drain cleanup company founded in 2010 by lifelong Staten Island resident Michael Torres. Operating 24/7 across the entire borough — from St. George to Tottenville — the company specializes in emergency sewer backup cleanup, drain cleaning, hydro jetting, video camera inspection, water heater service, and flooded basement restoration, with a stated average emergency response time under 90 minutes. The team is IICRC-certified (WRT and ASD), EPA Lead-Safe Certified, New York State licensed and bonded, and offers fully bilingual English/Spanish service to Staten Island households and businesses.
Founded in 2010 by Michael Torres after two decades in the restoration industry, All Pro Sewer & Drain Services has grown into one of Staten Island's most visible 24/7 emergency sewer and drain response companies. Headquartered in Mid-Island Staten Island with a stated office at 1234 Richmond Avenue, Staten Island, NY 10314, the company serves every neighborhood in the borough — St. George, New Springville, Great Kills, New Dorp, Tottenville, Stapleton, and beyond — as well as landmarks such as the Staten Island Ferry Terminal, St. George Theatre, Snug Harbor Cultural Center and Richmond County Courthouse. All Pro's service model centers on rapid emergency response (target under 90 minutes, no after-hours surcharges, live phone answer 24/7/365), combined with advanced restoration technology including high-pressure hydro jetting (3,000–4,000 PSI), HD video camera sewer inspection, cable snaking/augering, bio-enzyme drain treatments, and IICRC-compliant structural drying for flooded basements and sewage backups. Every job on sewer cleaning is backed by a 90-day workmanship guarantee. The company holds an A+ BBB rating, is a Staten Island Chamber of Commerce member, and is fully licensed, bonded, and insured (general liability and workers' comp). Owner Michael Torres sits on the Chamber's Emergency Preparedness Committee. All Pro runs free quarterly community workshops on sewage backup prevention and emergency preparedness in partnership with local community centers and civic organizations, sponsors local youth sports, and has been nominated for the Staten Island Advance "Readers' Choice" award in 2022, 2023, and 2024, while also receiving a Community Service Award from the Staten Island Community Foundation and an Emergency Preparedness Recognition from NYC Emergency Management.
- In business
- Since 2010 (over a decade)
- Owner
- Michael Torres, Founder & CEO
- Serves
- All neighborhoods of Staten Island, NY — including St. George, New Springville, Great Kills, New Dorp, Tottenville, Stapleton Heights, and surrounding borough areas (borough-wide service, average response under 90 minutes)
- Rating
- 5.0 (60 reviews) on Chamber of Commerce listing; 4.9/5 based on 247 local reviews cited on the official website
About All Pro Sewer & Drain Services
All Pro was founded in 2010 by Michael Torres, a lifelong Staten Island resident who grew up in New Springville and brings two decades of prior restoration-industry experience. The company positions itself as Staten Island's go-to emergency sewer cleanup specialist, serving every neighborhood from the historic streets of St. George to the coastal communities of Great Kills. Its technicians live and work in the borough, giving them intimate knowledge of aging North Shore sewer systems and storm-prone East Shore properties. The company has protected Staten Island families and businesses from sewage emergencies for over a decade.
- Founded 2010
- Staten Island–owned and operated
- Founder: Michael Torres (lived in New Springville)
- Borough-wide coverage with <90-minute target response
- Over a decade of service to Staten Island
Meet the All Pro Team
The leadership and field team are highlighted on the official About page. Every technician maintains current IICRC Water Restoration Technician (WRT) and Applied Structural Drying (ASD) certifications, and the company invests in ongoing training, advanced equipment, and industry best practices.
- Michael Torres — Founder & CEO; serves on Staten Island Chamber of Commerce Emergency Preparedness Committee
- Carlos Rodriguez — Lead Field Technician; IICRC WRT & ASD Certified; Great Kills resident and father of three; 20+ years of experience; personally oversaw more than 2,000 sewage remediation projects
- Sarah Chen — Operations Manager; Staten Island resident since 2005; background in environmental health; developed All Pro's historic home preservation protocols after restoring her own Victorian in St. George
- Jennifer Park — Customer Care Coordinator; Bilingual Support Specialist; manages insurance coordination and post-project follow-up; fluent in English and Spanish
Emergency Response & 24/7 Availability
All Pro's flagship promise is rapid, always-on emergency response with no after-hours surcharges. Sewage emergencies worsen by the hour, and the company positions itself as a partner that understands Staten Island's unique challenges and responds with urgency.
- Live phone answer 24/7/365 (no voicemail)
- Technicians on-call every night
- Weekend and holiday availability
- Storm preparation and rapid response
- No after-hours surcharges for emergencies
- Average response time under 90 minutes borough-wide
Sewer Cleaning Services
All Pro provides fast, reliable sewer cleaning across Staten Island using advanced hydro jetting and camera inspection technology. Licensed plumbers clear main line blockages, tree roots, and grease buildup, with a 90-day workmanship guarantee on every sewer cleaning job.
- High-pressure hydro jetting
- Tree root removal
- Main sewer line cleaning
- 90-day workmanship guarantee
Drain Cleaning Methods
All Pro matches the cleaning method to the clog type, pipe material, and severity, ensuring complete clearing without pipe damage. Standard drain cleaning typically takes 30–60 minutes; severe main-line clogs with hydro jetting can take 90–120 minutes. Same-day service is generally available within 2–3 hours of the call.
- Cable Snaking (Augering) — best for standard clogs, hair buildup, localized blockages; $150–$300
- Hydro Jetting — 3,000–4,000 PSI; results last 3–10x longer than snaking; $350–$800
- Bio-Enzyme Treatments — preventive, eco-friendly, odor control
- Video Camera Inspection — pinpoint diagnosis with visual documentation, ideal for insurance
Plumbing, Water Heater & Sump Pump Services
Beyond sewer and drain work, All Pro offers full plumbing services for Staten Island homeowners, including emergency water heater replacement (including same-day tankless installations) and sump pump services for flooded basements. The company documents work clearly so customers can navigate insurance claims with confidence.
- Plumbing services (licensed plumbers)
- Water heater replacement — including tankless systems
- Sump pump services and sump pump failure cleanup
- Flooded basement water removal and structural drying
Bilingual English & Spanish Support
With Staten Island's diverse community, clear communication during emergencies is critical. All Pro's bilingual team ensures every resident receives the same quality of service and understanding regardless of language preference.
- Spanish-speaking technicians available
- Bilingual emergency dispatch
- Spanish insurance documentation assistance
- Culturally sensitive service approach
- Community outreach in multiple languages
Service Areas Across Staten Island
All Pro serves all Staten Island neighborhoods with strategically positioned response teams to reach any property in under 90 minutes. Service-area coverage spans from the North Shore to the southernmost tip of the borough.
- St. George
- Stapleton Heights
- New Springville
- Great Kills
- New Dorp
- Tottenville
- Staten Island Ferry Terminal (landmark)
- St. George Theatre (landmark)
- Richmond County Courthouse (landmark)
- Staten Island Yankees Stadium (landmark)
- Snug Harbor Cultural Center (landmark)
Community Involvement & Awards
All Pro is active in the Staten Island community beyond emergency response. The company hosts free quarterly workshops on sewage backup prevention, emergency preparedness, and home maintenance, and supports civic and youth initiatives throughout the borough.
- Free quarterly community workshops on sewage backup prevention and emergency preparedness
- Partners with local community centers and civic organizations
- Sponsors local youth sports and civic events
- Supports Staten Island small businesses
- Staten Island Advance "Readers' Choice" nominee (2022, 2023, 2024)
- Community Service Award — Staten Island Community Foundation
- Emergency Preparedness Recognition — NYC Emergency Management
- Local Business Excellence Award — Staten Island Economic Development Corporation
Business Credentials, Licensing & Insurance
All Pro advertises full licensing, bonding, and insurance along with nationally recognized water-restoration certifications and a top-tier BBB rating.
- Staten Island Chamber of Commerce Member
- Better Business Bureau A+ Rating
- New York State Licensed & Bonded
- Fully Insured — General Liability & Workers' Compensation
- EPA Lead-Safe Certified Firm
Contact & How to Reach All Pro
All Pro maintains a live 24/7 emergency hotline with no voicemail, plus standard office hours and a 24/7-monitored emergency email inbox for general inquiries and service information.
- Emergency hotline: (716) 4-DRAINS / (716) 437-2467 — staffed 24/7/365
- Email (emergency/general inquiries, monitored 24/7): [email protected]
- Office: 1234 Richmond Avenue, Staten Island, NY 10314 (Mid-Island)
- Alternate listing address: 472 Wild Ave, Staten Island, NY 10314
- Bilingual support: English & Spanish
- Office hours: Mon–Fri 8:00 AM – 6:00 PM; Sat–Sun 9:00 AM – 5:00 PM
- Easy access via Staten Island Expressway, Hylan Boulevard, and Richmond Avenue